Returns Policy
Returns Policy
Contact our Customer Service Team to advise them of the damage within 48 hours of receipt. Arrangements will be made for the return of the damaged item and a replacement product will be organised.
If you suspect a fault with your product, please refer to the instruction booklet or check our website as it may be a common problem that is easily resolved. Alternatively, please email our Customer Services Department for assistance. If the problem cannot be resolved and the product is confirmed as faulty, the Customer Services Team will offer a replacement. Any products developing a fault within the guarantee period should be returned to our Customer Services Team who will arrange a repair or replacement provided you have proof of purchase and the fault is confirmed by our technicians. When a repair or replacement is provided there will be no extension of the guarantee period.
When a product is dispatched but fails to reach the customer, a replacement will be sent at no additional cost.
To return a product, contact our Customer Service Team for a return note number and please return stating if a refund or replacement is needed.
Our return address will be on this note.
Lister Shearing Equipment Limited Units 3 & 4 Brunel Way, Stroudwater Business Park Stonehouse, Gloucestershire, GL10 3SX
Return the goods to us, with the original packaging to Lister Shearing Equipment Limited. You will be responsible for returning the goods to us at your own cost.
It is your responsibility to ensure the goods are delivered to us and are not damaged in transit.
We suggest that you obtain proof of posting for your own records. Please note that failure to take reasonable care of the goods may deem them unacceptable for return. Any hygiene seals must be intact. If the goods are returned used, you will lose your right to cancel. We will provide an exchange or refund the full purchase price plus any standard delivery charges paid at the time of ordering to the card originally used for the purchase within 14 days of Lister Shearing Equipment Limited receiving the goods.
If a product is sold as part of a product combination including free or discounted items, the bundled products must all be returned to Lister Shearing Equipment Limited. We reserve the right to raise an invoice in respect of any free or discounted products not returned. In addition, we have the right to retain any charge paid for services which have already begun or have been completed.
Payment will be refunded within 28 days of our receipt of the order cancellation notice.
Please check the returns policy of your place of purchase if you did not purchase directly from Lister Shearing Equipment Limited.
Right to cancel
If you no longer require the product you may return it for a refund or exchange, subject to payment of the transportation charges and provided you: -
Cancel your order within 14 working days of receiving the goods by notifying Lister Shearing Equipment Limited in writing either by post to the address marked above, for the attention of the Customer Service Department; by email to Customer Service Team
Have proof of purchase (original receipt, delivery note, etc.).
Return the goods following our returns policy above, with the original packaging to Lister Shearing Equipment Limited. You will be responsible for returning the goods to us at your own cost.
If you believe you have received an incorrect product, please contact our Customer Service Team between 7:30am and 4:00pm Monday to Thursday & 7:30am and 12.30am Friday on 01453 826692 or email sales@lister-shearing.co.uk. Any return postage for errors will be at Lister Shearing Equipment Limited cost.
If you receive a faulty product or wish to cancel an order and do not return the product to us or fail in your statutory duty to take reasonable care of the item, we reserve the right to make a claim against you for breach of your statutory duty.
Refunds will be issued on the payment method used at the time of purchase. If your product return is due to an error on our part or because it’s damaged or defective, we will refund the initial delivery charges and return carriage costs (either by a pre-paid return label). If you are withdrawing from your purchase within 14 working days and there is no error on our part, we will refund the cost of the item and any delivery charges. We will not refund the costs in returning the item to us, or other services provided to you in connection with your purchase. Payment will be refunded within 28 days of our receipt of the order cancellation notice.
If you have any queries, please contact our Customer Service Team between 7:30am and 4:00pm Monday to Thursday & 7:30am and 12.30am Friday on 01453 826692 or email sales@lister-shearing.co.uk
We guarantee that our products will be of satisfactory quality within the meaning of the Sale of Goods Act 1994. Details of the guarantee period offered with your product will be specified in the instruction booklet. Please note that blade wear, batteries and other consumables are not covered under the terms of our guarantee.
Complaints
Should you have a complaint with the service or product we provide please contact our Customer Service Team by: -
E-mail: Customer Service Team
Telephone: 01453 826692 (Our lines are open 7:30am and 4:00pm Monday to Thursday & 7:30am and 12.30am Friday)
Post: Lister Shearing Equipment Limited Units 3 & 4 Brunel Way, Stroudwater Business Park, Stonehouse, Gloucestershire, GL10 3SX
We aim to:-
Acknowledge complaints within 5 working days
Advise you how long it will take to resolve the complaint
Keep you informed throughout the process